Privacy Policy
goodbye.vet is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Last updated: January 2026
Who We Are
goodbye.vet is a dedicated end-of-life care service operated by NoVa Mobile Vet, a licensed veterinary practice located at 8352-H Terminal Road, Lorton, Virginia 22079. Our phone number is (866) 946-7387.
Information We Collect
When you submit a visit request through our contact form, we collect:
- Your name
- Your phone number (required for Dr. Bright to call you back)
- Your email address (optional)
- Your pet's name and type
- Any additional information you choose to share in the message field
We do not collect payment information, government IDs, or any sensitive personal data beyond what is listed above.
How We Use Your Information
We use the information you provide only to:
- Contact you to schedule or discuss your visit request
- Coordinate care for your pet
- Maintain records of appointments and inquiries as required by veterinary practice standards
We do not sell, rent, or share your information with third-party advertisers or marketing companies.
Data Storage & Security
Your information is stored securely in an encrypted database. Access is restricted to authorized NoVa Mobile Vet staff only. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
Data Retention
We retain contact request records for a period consistent with veterinary practice recordkeeping requirements. If you wish to have your information removed from our records, please contact us at the information below and we will honor your request to the extent permitted by applicable law.
Cookies & Tracking
goodbye.vet does not use advertising tracking cookies, analytics services, or third-party tracking pixels. We do not use cookies to identify you across visits.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at:
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of goodbye.vet after changes are posted constitutes acceptance of the updated policy.